We're here to help. Reach our support team via any channel below.
Our support team is staffed by VPN experts who understand both the technical and privacy aspects of the service. Whether you are setting up Edge-X for the first time, troubleshooting a connection issue, managing your subscription, or have a billing question, we are here to resolve it quickly and clearly.
For technical issues, it helps to include your operating system, app version, and a brief description of the problem when you reach out. This allows our team to diagnose and fix the issue in a single reply rather than going back and forth. For account and billing queries, have your registered email address ready.
Edge-X takes privacy seriously — even in support interactions. We will never ask for your VPN password, payment card numbers, or any information we do not need to resolve your issue. All support communications are handled over encrypted channels.
Response times vary by channel. Live chat typically connects you to an agent within a few minutes, any time of day or night. Email support aims to respond within 24 hours, though most queries are answered within a few hours during peak staffing windows. For urgent issues affecting your ability to connect, live chat is the fastest route to a resolution.
Business and enterprise customers should reach out via email and mention their company name and account type. We offer dedicated onboarding assistance for teams deploying Edge-X across multiple seats or configuring VPN access at the router or infrastructure level. Our team can advise on the best configuration for your network architecture and help with any integration challenges. You are always welcome to follow up if a reply does not arrive within the expected window — we are committed to resolving every request.
Before reaching out, you may find your answer in our FAQ section.
Browse FAQ